Shipping Policy

1.Where We Ship

Xiarider currently delivers within the Continental United States. At this time we are unable to ship to Hawaii, Alaska, or Puerto Rico.

2.Dispatch Origin & Carriers

Your order leaves from one of our U.S. fulfillment centers in Georgia (GA), California (CA), New Jersey (NJ), and Florida (FL).

We work with major domestic carriers — UPS, USPS, FedEx, and DHL — for last-mile delivery. We do not ship to P.O. boxes; a physical street address is required.

  • Order processing typically takes 5–7 business days before your item leaves the warehouse. During peak sales periods or promotions, processing may run longer.
  • Once dispatched, we email a shipping confirmation with tracking details to the address on your order.
  • After dispatch, please allow an additional 5–7 business days (business days only) for arrival.
  • Total estimated delivery window: 10–14 business days (Monday–Friday, excluding weekends and U.S. public holidays).

All timeframes above are estimates only. Actual transit may vary with carrier capacity, weather, logistics conditions, or other factors outside our control.

When a third-party logistics provider handles fulfillment, we can only supply the tracking information generated at dispatch and cannot provide additional shipping paperwork.

Registered customers can track shipments and view handling details from their XiaRider account at www.xiaridermotor.com. For anything else, email support@xiaridermotor.com — we respond within 24 hours.

3.Changing or Correcting a Shipment
  • Before a tracking number is issued: changing your address is free of charge.
  • Refused or undelivered packages: a $180 fee applies if the customer refuses delivery or the parcel is returned as undeliverable.
  • After successful delivery to the original address: redirecting to a new address costs an extra $50 per item.
  • Any change made after the item ships — address edits, holds, or preference updates — may delay receipt of the product as well as any replacement or refund. Want a different color or size? Request it before your order ships.

Kindly Notes

1. XiaRider vehicles are high-value goods. To protect them in transit, we may dispatch your order in separate parcels. The carrier charges freight per shipment: $180 for a single unit and $240 for a double unit. We choose reliable shipping methods so your products arrive in good condition.

2. Each item ships individually so weight and size stay within courier limits. This reduces damage risk, improves handling efficiency, and gives you clearer per-package tracking. For order status, contact support@xiaridermotor.com.

3. XiaRider is not responsible for loss, theft, or damage arising from the actions or inactions of any parcel service.

4. You pay the return shipping cost, which is non-refundable. See our Limited Warranty Terms (incorporated by reference) for the claims process.

5. Customs clearance and public holidays can extend delivery. If your parcel is late versus the estimate above, please contact us for help.

6. Our typical delivery times are derived from historical order data and are approximate references only.

7. Accessory shipping: Free standard shipping on accessory orders of $99 or more. Orders under $99 are charged a distance-based rate shown at checkout. Times and availability vary by location.

8. If a return is caused by the customer, the customer covers return shipping (based on the carrier chosen). If the return is due to our error — damaged or incorrect goods — the customer pays nothing.

4.Return Shipping Fees

If the return is caused by the consumer, the consumer is responsible for the shipping fee. Specific fees:

Electric motorcycle: $180/unit

Accessory : $30 / unit

Battery : $100 / unit

SPLIT-SHIPMENT MODELS

Vehicle return shipping : $180 / unit

Battery return shipping : $100 / unit

5.Damage in Transit

Send photos or video of the damage to customer service within 7 days of receipt, and we will replace or compensate for the affected parts free of charge.

If a part listed in our Limited Warranty is damaged during shipping, the warranty itself does not cover shipping damage — but XiaRider will still replace that listed part if you:

  • Notify support@xiaridermotor.com of the shipping-damaged listed part within 7 days of receiving the vehicle;
  • Provide a dated photograph of the damaged listed part;
  • Return all original packaging and paperwork included with the vehicle;
  • Note the damage on the Bill of Lading before you and the carrier sign off.

Shipping-damage claims are highly time-sensitive — inspect your vehicle immediately upon receipt, as this is your responsibility. When warranty spare parts are sent to you, you cover the shipping cost.

The Limited Warranty does not cover shipping damage if you arrange your own shipping method or use a freight forwarder or similar service.