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Find everything you need to know about our electric off-road motorcycles, maintenance tips, features, and more. 

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Shipping & Returns
What is the difference between the K2 and K5?

The K5 is a lightweight entry-level electric dirt bike designed for beginners and family weekend fun — easy to handle and approachable for first-time riders. The K2 is our flagship model built for riders who want to push limits, climb harder terrain, and go further off-road.
Who are these motorcycles suitable for?

The K2 is suitable for teens and adults, making it a great choice for families. The K5 is designed for adult riders with some riding experience who are ready for more challenging terrain.
What is the battery range, and how long does it take to charge?

Range varies depending on terrain and rider weight — please refer to the individual product pages for detailed specs. Charging time is outlined in the product manual. Feel free to contact our support team if you have further questions.
Do the bikes come with a warranty?

Yes, all XiaRider models come with a quality warranty. Please visit the product page or contact us directly for full warranty terms and conditions.
How do I order a Combo Pack (2 motorcycles)?

You can order the K2 Combo Pack or K5 Combo Pack directly on our website. Buying two motorcycles together gives you better value compared to purchasing them individually.
How long does shipping take?

We process orders as quickly as possible. Delivery times vary by region. Once your order ships, you will receive a confirmation email with tracking information.
Can I change my shipping address after placing an order?

If your order has not yet shipped, we can update the shipping address. Please contact us as soon as possible with the correct details. Unfortunately, once an order has been shipped, we are unable to make any address changes.
How can I contact customer support?

You can reach us through the contact form on our website or via our customer service email. We aim to respond to all inquiries as quickly as possible.
Do I need to pay for return shipping?

Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. We recommend using a trackable shipping method to ensure your return arrives safely.
Are there any items that are non-returnable?

Yes. Final sale items, gift cards, and personalized products cannot be returned or exchanged. Please check the product description carefully before completing your purchase.